IVR also known as Interactive Voice Response System has been around for decades, making our lives easy. Whenever you call your credit card company, an airline, your bank’s customer support or even Amazon to know the status of your orders, you are greeted by an automated response over the phone that asks you to input different numbers to get the appropriate answer and that’s what IVR is all about. Traditionally, IVR systems have been bulky, needed expensive hardware and software but with the advancement in technologies such as CLOUD, the IVR systems can now be built and integrated into the websites, portals, shopping carts and databases with just a few lines of code and it is known as CLOUD IVR.
How to use CLOUD IVR for ecommerce websites and web portals?
With the advancement in CLOUD technologies and platforms CLOUD IVR can be integrated into open source shopping carts such as woocommerce, bigcommerce, Magento, prestashop and Content Management Systems (CMS) such as WordPress, Drupal, Joomla etc.
With just few lines of code and your website turns into an interactive platform capable of answering customer requests over the phone such as order status, payment issues, shipment delays etc.
CLOUD IVR has all the building blocks for building a full fledged IVR system that can pull the information from a website’s database and convert it into speech format that users can understand.
It is very useful in providing customer support and automating your existing manual phone support lines that require customer service agents to answer the phone calls.
How can I get CLOUD IVR Solution for my ecommerce website or portal?
Our CLOUD team will gather your requirements to understand what part of your business or services you want to automate and get rid of your traditional phone lines.
We will then provide you a comprehensive solution roadmap and based on your inputs and after the approval we shall start the process of custom integration to your website’s database or portal.
You don’t need to purchase any hardware or software. It’s all API based and software code that integrates seamlessly with your website’s code.
How much it cost to implement the CLOUD IVR solution?
CLOUD IVR Solution is extremely affordable and especially designed for small businesses, ecommerce websites and portals that cost between $899 – $1799 one-time fees.
How long does it take for the system to be ready for use?
It takes 2 to 4 weeks time based on the customizations that are required to implement the system.
What are the benefits of the CLOUD IVR Solution?
- Automate your customer support process by getting rid of traditional phone lines and hardware that cost you thousands of dollars every month.
- Turn your website and web portal into an interactive customer centric web property where users love to shop and keep coming back for more.
- Get rid of customer support agents that cost you thousands of dollars every month.
- Concentrate on your business while the system answers to the customer complaints and issues by itself.
- Provide response to the customers instantly as soon as they dial the customer support number.
- No hardware or software purchase is required to start using the CLOUD IVR solution.
- Handles upto 40 calls simultaneously on a single phone number.
A research done by a firm has revealed that 82% of the youth population love to spend on larger brands because it gives them a sense of personal care as they have the option to call the support number in case they need any assistance.
What about the technology behind the CLOUD IVR solution?
CLOUD IVR solution is based on Twilio’s CLOUD platform and the custom code is hosted on our CLOUD that we customize and integrate for the customers to automate their phone support systems.