Author: Advanton

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10 Reasons to integrate Cloud IVR into your ecommerce website/portal

Interactive Voice Response system is a technology that has been around for over a decade now but Cloud platforms has transformed the IVR technologies and made it extremely affordable for small businesses such as Retail stores, Logistics companies, Travel agencies and ecommerce websites. The advantage of IVR integration with your website/portal is that, it automates the customer support process over the phone and customers feel more satisfied with your product/service. 1) Automates Self Service over the Phone Cloud IVR when integrated to the website’s database automates customer support service byproviding automated response to the callers by reading the information directly from the database such as: order information, shipping statues, business […]

Your company’s future depends on ‘how well you can provide support’ to your customers?

What most of the startup ecommerce companies, retail stores and logistics companies fail to realize is that there business depends on customers. If customers are satisfied with the service they come back for more or otherwise they will never return. A recent research done by the consulting firm ‘Fifth Quadrant’ revealed that for 71 percent of the online shoppers still prefers transacting on the websites that provide support over the phone. It is not surprising to see that users feel more secure if they could talk to a customer support agent for getting their issues resolved quickly. Talking to an agent gives a sense of personal touch to the customers […]

What is Augmented Reality and how it enables businesses to engage and acquire new customers?

Every consumer is now a digital consumer that’s because consumers are using various channels to enhance their engagement experiences with the brands such as social sites and mobile devices. Brand owners, retailers, restaurant businesses and real estate businesses are leveraging various digital solutions to drive consumer engagement and competitive advantage. Augmented Reality is one such promising technology that brings immediate results and maximum ROI. Augmented Reality technology superimposes computer generated images and other content onto the real-world environments. It enhances a user’s experience by bringing physical and virtual together on a mobile device or a tablet. It becomes possible to hide engaging content such as videos, images, animations and other […]

How Odoo ERP helps Logistics companies save costs on their daily operations?

ODOO Fleet Management for Logistics Companies Odoo simplifies complex tasks such as vehicles management, GPS tracking, costs management, insurances and assignments by integrating these processes together into a one single platform. Companies have access to all the vehicles, business and insurance related data under one single window. ODOO Fleet Management $9/user/month – Your Private CLOUD – Free customization Simplified Fleet Management With Odoo’s smart app you can keep a close eye on your vehicles and manage all the vehicle related information in few clicks. Whether it’s about managing fuel log entries, costs of transportation or tracking the location of different vehicles, Odoo offers comprehensive features to simplify such daily tasks. […]

ASP dot NET based online passbook for a leading bank in central asia

The challenge One of the leading banks in central Asia needed an online passbook solution to enable its customers have access to the account related information such as balance, transaction history and funds transfer. Since, the bank’s core application was built on .NET platform and was running multiple MS SQL databases; bank was facing several challenges to enable web based services for its customers. The Solution Advanton decided to send a team of technical experts at the client’s location that helped in understanding the requirements and analyzing the challenges. Onsite team did a thorough analysis of the client’s existing applications and prepared a technical report after several mettings with the […]

Classic ASP code migration to ASP.NET for one the largest car service providers directory portal

The Challenge Our client runs one of the largest car service providers’ directory portals in the US. The portal generates over 10,000 queries and quotes everyday for people looking for a car service at a competitive price. Portal was developed using classic ASP due to which client was facing difficulties in building interfaces on the front-end and adding new features. Portal was losing customers due to mediocre looking website and legacy features. The Solution The first thing ADVANTON’s team did was a quick analysis of the entire portal and the legacy code and made a review report that was provided to the client. It helped client in understanding the problems […]

Cost of ERP software for small and medium companies

Most of the small and mid-sized enterprises consider managing business processes using multiple software because, of the myth that ERP software would be heavy on their pockets. It’s indeed a myth! ODOO $9/user/month – Your Private CLOUD – Full Customization as required World is getting open and so does the software community around the world. There are a number of opensource ERP software available for free that are large, fully equipped with over 4000 business modules and doesn’t require any licenses as compared to proprietary softwares from large vendors. Odoo ERP (previously – openERP) is one such opensource software for small to large enterprises. It is license free, loaded with […]

Satisfy your online and offline customers and increase sales

Automated Phone Support for your customers, built in the cloud for E-commerce websites/portals, retail, logistics and travel companies that costs only $1199 one time. The future belongs to those companies and businesses that can provide support over the phone to the customers and resolve issues quickly. But traditional phone lines and expensive customer-support software does not offer a reliable solution to the customer support problem for small businesses. Phone lines are expensive; toll-free numbers are heavy on pocket and call-centre softwares do not integrate well with the existing websites/portals or CRM software. Consulting firm Fifth Quadrant’s research revealed that for 71 percent of consumers, talking with a live agent over […]

Customer support automation for a large travel & tour operator in Australia

The Challenge Company runs and operates travel & tour business for domestic and international clients offering services such as travel packages booking, hotel booking, sightseeing tours, air tickets booking and honeymoon packages. Company maintains all the customer related data in a CRM built on an open source platform but it was a challenge for the customer support agents to answer customer calls with the accurate information because the CRM software and traditional support phone lines were not integrated. The Solution ADVANTON integrated Cloud IVR with the client’s existing CRM using PHP and MySQL since client’s existing CRM was built on core PHP framework. This automated the call routing capabilities, only […]

Automating customer support for an ecommerce company through cloud IVR

The Challenge Our client runs one of the largest online flower retailing website’s in East Asia and offers delivery across the globe. Due to increasing number of daily orders, the numbers of customer calls were also increasing and the traditional call center support was becoming inefficient. System was unable to scale due to which customers have to be put on hold for longer times and company started losing customers due to bad customer support. The Solution Client’s website was built on Java EE framework  and MySQL database at the core. We customized the core elements of the Cloud IVR using JAVA API libraries for integration with the client’s website and […]

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